You have the right to cancel your order anytime prior to dispatch after you receive the goods must be within 7 days.

Please read the following sections in full to understand how to cancel your order otherwise your refund or product exchange will be delayed.

You must prior to returning any goods received obtain a Returns Authorisation number (RMA) Failure to do so will result in your the product being returned to you.

Customer Cancellation and Returns Policy

If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Dometic ltd at your own risk and cost, therefore, we strongly recommend you use an insured delivery . All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website.

• The goods must be returned with all accessories, packaging, instructions, etc and must be in unused condition.
• A proof of purchase must be supplied.
• You must return any free gifts which came with the product.
• We will not refund any items that have been specially made 
• Where we have made a charge for postage, this will be deducted from your refund if the goods have been dispatched to you
• We will refund all money paid by you for the goods (excluding delivery costs),
• an administrative charge of £25 plus any transaction charges
• All Seitz Windows are non returnable

Faulty or incorrectly described goods

In the case of faulty or incorrectly described goods we shall, after you have notified us (as described above in section 1), either collect the goods from you by courier collection at our cost, or you may return the goods yourself at your own cost and risk, in this case, we strongly recommend you use secure packaging and an insured delivery . All goods returned as faulty will be checked and if found to have no fault will be returned to you. No refund will be processed until the returned goods have been received back in to our warehouse.

We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error please contact Our Web Team

We can accept no responsibility for information or opinions from third-parties, contained within this site, or for the content of links from this site.

Product photographs are for illustration only, products may differ from those shown. If in doubt please 'phone or email our Sales team, who will be pleased to advise.

Specifications and product descriptions are for guidance only, cannot be guaranteed accurate. Errors and Omissions excepted.

We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.

Copyright:

The design and text of this site is Copyright of CoolHen 2003-2006.
Some product images and product descriptions within this site are Copyright their respective owners.
All brand names, logos and trademarks are property of their respective owners.